A BIG WARNING -- I tried to place an order with healthypets since before June 15.On June 15th, I "chatted" with service rep George because the 15% customer appreciation month coupon didn't work.
He said to place my order and he would apply the discount. I placed the order and forwarded him my order number. He emailed back that it was not a valid order number. I placed additional orders but he said none went through - none were valid.
I contacted him again this last Wednesday (19th)- to place a phone order. He said I already had 3 duplicate orders placed - all had been flagged. He placed me on hold-talked with some other office people - came back and said that all but one of my orders would be cancelled and it would go out the next day - Thursday (20th). He said he would apply my 15% discount and send an email.
I received no email so I inquired to healthypets customer service by email Sunday (23rd) - I received an automated response that healthypets had received my request - but no response followed. I chatted online (24th) with customer rep Joey and explained I needed my order. He checked and provided my order number. I asked where it was and he replied that the warehouse didn't open for an hour but he would email me that info.
I heard nothing. I inquired to healthypets customer service by email Wednesday (26th) - I received an automated response that healthypets had received my request - but no response followed. On Thursday (27th) I received an email stating my order had been shipped that day -- 8 days after customer rep George had told me it would. It would not arrive until July 5.
I immediately went to the online chat and told customer rep Edward I was very dissatisfied and felt they should overnight my order. He immediately passed me to his supervisor Jose who refused my request - he offered an additional discount or 1 free item that would arrive by July 2nd. I said I did not want discounts or freebies - only a timely arrival of my order. I asked if he would send my entire order so that it would arrive the 2nd -- I would refuse the original order scheduled to arrive on the 5th.
He refused. He didn't seem to feel any responsibility to fix the situation. I asked to speak with someone else - anyone else. He said only the President and Vice-President were above him and they would not speak to me.
I cannot believe the unresponsiveness to my emails, phone calls and online chats.
It is absolutely inexcusable to have an order placed June 15, be told it would be shipped the 20th - then have it actually be shipped the 27th and it not be scheduled to arrive until July 5.Healthypets may offer some appealing prices - but, that doesn't much matter if it takes this long to get what you pay for.
Review about: Customer Service.